Is there a role for mediation in resolving Gaming Disputes?

Is there a role for mediation in resolving Gaming Disputes?
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online-casinoAs from October 1st 2015 in the UK, all licensees will need to notify customers of their right for an alternative dispute resolution provider (ADR entity) to help settle a complaint or dispute, hitherto unresolved. This service will be funded by the licensee (not by the consumer). Under what circumstances do licensees believe that a mediated solution (ie one where the parties work it out for themselves ) is a better method to resolve a dispute with a loyal customer or member?

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